I want to sleeve my cards. What size are they?
Runes of Zun uses 2.5”×3.5” cards. This is the standard American playing card size and is the also used by “Magic the Gathering” and “Uno”. We recommend BCW Deck Guard sleeves and 100 sleeves will hold a complete Runes of Zun set. We also use these sleeves with a black back for our promo cards if you want to match.
Last updated: October 19, 2021 10:00
How do I get my rewards?
When the campaign ends, a few things will happen:
- We get paid by Kickstarter 2-3 weeks later
- We order from our factory
- We send EVERY reward tier backer a survey that MUST BE FILLED IN with your shipping address – we CAN’T ship without your address
- We ship out, and you should get an email with tracking info (check your spam folder)
Last updated: October 19, 2021 10:00
I have everything, can I just get the foil promo cards?
You betcha! There’s a $10 reward tier just for you. Thank you so much for all your support!
Last updated: October 19, 2021 10:00
How do I add items to my reward?
It’s easy now! Kickstarter added a new add-ons feature! When you make or adjust your pledge, you’ll have to ability to get add-ons and even set the quantity.
Last updated: October 19, 2021 10:00
I'm trying to edit my add ons but how?
The new Kickstarter add ons are a welcome feature, but are a little hidden. You can edit your add ons, but you’ll have to take a few steps to get there.
If you’re using a browser: Click Manage your Pledge, then click the Change your Pledge button at the bottom, then re-select your pledge tier with the Pledge button, then you’ll see add-ons.
If you’re using the Kickstarter app: Manage pledge, then tap the “…” at the top right to get a menu, then “Edit Rewards”, re-select your reward tier, and finally you’ll get to see the add ons list including any new ones you missed.
Last updated: October 19, 2021 10:00
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.